We offer reliable, nationwide delivery at competitive rates. Delivery charges are based on the weight and size of your order, ensuring you only pay for what you need. To keep our tile prices as low as possible, delivery fees are listed separately - no hidden costs, just clear, honest pricing.

INFORMATION SUMMARY

  • Delivery Days & Times:

    Deliveries take place Monday to Friday, 8:00 am – 5:30 pm, excluding Bank Holidays.
    Morning (8:00 am – 1:00 pm), afternoon, or timed deliveries are available for an extra charge, subject to availability.

  • Lead Times

    Lead times vary by product.
    For surface ranges not currently in stock, the lead time reflects the period from order placement to arrival at our warehouse.
    Once received, standard delivery options and timings apply.

  • Vehicle Access:

    All surface orders are delivered using a large lorry. If your property has restricted access, please inform us before placing your order. If you have concerns regarding access then please contact our customer service team at +44 330 043 7890.

  • Delivery Location:

    The driver will deliver to the nearest safe point to your property (e.g., driveway or curbside).
    Please ensure someone is available to receive the goods, as the driver cannot assist with unloading.

  • Delays & Responsibility:

    While we aim to deliver on time, delays may occur due to factors beyond our control.
    We recommend ordering well in advance of any project start dates, as we cannot compensate for lost working time.

  • Missed Deliveries:

    If we cannot access your property, your order will be returned to our warehouse.
    A re-delivery fee will apply in this case.

  • Inspection on Delivery

    We carry the risk of damage until you sign for the delivery.
    Please inspect all items thoroughly upon arrival.
    Any goods found damaged at delivery will be taken away immediately.

  • Handling Stone Tiles

    Unpack with care: Remove spacers before lifting tiles.

    Storage: Stack tiles vertically (on edge), not flat, and avoid placing them directly on hard surfaces to prevent edge chipping.

    KITCHENS & GRILLS – White Glove Delivery Service

    Made to Order & Delivery Timeline

    Most outdoor kitchens and grills are made to order.

    Delivery is arranged via a bespoke white glove carrier service within 14 working days after your order is completed.

    Our customer service team will contact you to schedule a convenient delivery date and time.

    Please inform us of any access or delivery concerns during this scheduling process.

  • Delivery Method

    Your order will be delivered into your property and assembled in your chosen location.

    All crates and packaging will be removed by the delivery team.

  • Delivery Costs

    Calculated based on:

  • Number of items

  • Total weight

  • Number of people required for safe handling

  • Inspection on Delivery

    We carry the risk of damage until you sign for the delivery.

    Please inspect your items thoroughly upon receipt.

    Any damaged goods identified at delivery will be taken away immediately.

  • Missed Deliveries

    If access to the delivery address is not possible, the goods will be returned to our warehouse.

    A re-delivery fee will apply in such cases.

    ACCESSORIES – Courier Delivery

  • Delivery Method

    Accessories are dispatched directly by us and delivered via our courier partner, DPD.

    DPD will contact you directly with confirmation of your delivery date and time.

    Delivery is made to your door.
    Please note: some larger items may be heavy, so ensure you're prepared to receive them.

  • Inspection on Delivery

    We carry the risk of damage until you sign for the delivery.

    Please inspect your items thoroughly upon receipt.

    Any goods found damaged at delivery will be taken away immediately.

DELIVERIES